Far East Cable Receives Five-star Industry Certificate for After-sales Service

     Recently, Far East Cable Co., Ltd. (abbreviation: Far East Cable), a wholly-owned subsidiary of Far East Smarter Energy Co., Ltd. (abbreviation: Smarter Energy; stock code: 600869) has been certified by Beijing Sky Certification Center and received the Certificate for Service Certification (Certificate No. CAS20131102R1L-5)underEvaluation System for After-sales Service(GB/T27922-2011), making it a leading enterprise with five-star after-sales service certification in industry.

    In 2013, Far East Cable began to carry out Evaluation System for After-sales Service (GB/T27922-2011), and inpursuit of excellence, the company has always taken requirements of the evaluation system as benchmarks in fields such as order design of wire and cable, technical support, distribution, maintenance service and complaint handling. With joint efforts of each party, after more than a year of system construction and practice, the operation result of the system has reached the general requirements of Evaluation System for After-sales Service(GB/T27922-2011).

    In October 2016, the inspection group carried out inspection focused on system operation, after-sales management and other areas. From October 23 to 25, the certification center panel carried out the second phase approval process of Evaluation System for After-sales Service (GB/T27922-2011), with serious and careful evaluation and inspection on Far East Cable in areas such as human resources, security, procurement, logistics and after-sales service.

    The panel approved the certification because they think that Far East Cable’s after-sales service system conforms to relevant requirements and standards, its after-sales service system operates well, and it can persist in effective operation and constant improvement to improve effectiveness and efficiency of the after-sales service system.

    Wining of the certification will facilitate Far East Cable further enhancing its competitiveness, widen the gap between it and other counterparts and consolidate its leading position in industry.